A man was finally reunited with his cat, days after a Lyft driver drove off with his precious pet still in the car.
On September 30, Palash Pandey from Austin, Texas, said he ordered the car service to take him and his cat Tux to the vet for an appointment.
Pandey said he sat behind the driver, with the cat carrier on the floor in front of the seat next to him.
But when they arrived at the destination, the driver took off before Pandey could retrieve the cat carrier with Tux inside.
According to Indy 100, Pandey chased after the vehicle and even tried pounding on the window, but attempts to stop the driver were futile.
Pandey said the driver ignored his calls for two hours. When he eventually picked up, Pandey said the driver claimed he had no idea of Tux's whereabouts.
Having nowhere else to turn, Pandey sought the help of the internet with a series of frantic posts that went viral on X (formerly Twitter).
Pandey explained:
"@AskLyft My Lyft driver drove off with my pet cat still in the car."
"I was taking my cat to a vet appointment, I was sitting behind the driver and had the cat carrier on the floor of the passenger side back seat."
@AskLyft My Lyft driver drove off with my pet cat still in the car. \n\nI was taking my cat to a vet appointment, I was sitting behind the driver and had the cat carrier on the floor of the passenger side back seat.— palash pandey (@palash pandey) 1696117962
He continued:
"I got off from the driver side door and started walking to the passenger side door to pick her up."
"Before I could open the door, the driver started driving."
"I banged on the back and passenger windows and screamed running behind him but he drove off."
"I tried contacting the driver through Lyft. They were not helpful at all."
"You can only send three messages and call the driver [three] times. The driver didn't respond for about 2 hours and then said that he didn't have her."
After calling 911 and being transferred to 311 to file a report, Pandey said he had not heard back from anyone.
He became increasingly concerned, as Tux was still in need of medical attention.
"I don't know what else to do," he said.
Pandey followed up with four photos featuring his missing feline.
@palashp40616755/X
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He also shared a "Lost Cat" flyer with photos and contact information, and asked that Tux be taken to a local shelter if found.
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Finally, on October 2, Pandey informed followers that Tux was found outside of her carrier near the building of a real estate agency.
Her carrier, however, was nowhere to be found.
@lyft @AskLyft UPDATE:\n\nThe investigators from Lyft found Tux! She was at https://t.co/Zu7rlpuust. The did not find her carrier.— palash pandey (@palash pandey) 1696230943
According to the investigator who found Tux, Pandey was told:
"Cat ran up a set of stairs on the back of the building next to it."
"The team was able to get her caught up at the top of the stairs and she was too scared to jump from up there."
"I was able to give my over shirt to the team member at top of the stairs to wrap her up in and had an extra cat carrier that I brought with me."
Pandey said of Tux:
"She looks very tired, is covered in fleas and dehydrated."
"She started eating wet food again which is a good sign but I'll monitor her and take her to the vet as soon as she calms down and stabilizes a bit."
"I would update again once I hear from the vet."
He expressed gratitude for all the support he was given from concerned users.
Those following the story were relieved to hear the good news.
@palashp40616755 I am so glad you found Tux, and sorry you had to go through this!— Larissa Schiavo (@Larissa Schiavo) 1696235138
@palashp40616755 so glad they found her \ud83e\udef6 horrible situation and i hope you get compensated in some way for the trauma you went through and she went through too sending lots of love and kitten smooches to you and your fur baby \ud83d\udc95— cyn \ud83d\udc15\ud83d\udc95\ud83d\udc9c\u2728 (@cyn \ud83d\udc15\ud83d\udc95\ud83d\udc9c\u2728) 1696267664
@palashp40616755 This story made me sick & sad. I\u2019m glad you\u2019re reunited with Tux— Eleni Palmos (@Eleni Palmos) 1696268291
@palashp40616755 Been following this story. Glad you got your baby back \u2764\ufe0f— LoveAndyC (@LoveAndyC) 1696272039
@palashp40616755 SO HAPPY SHE WAS FOUND. This is bananas.— GABALEXA.COM \ud83d\udc93 (@GABALEXA.COM \ud83d\udc93) 1696267273
@palashp40616755 Palash, I am sorry you went through this, but I am so happy Tux has been found I am in tears. Please give her a hug from all of Twitter. \ud83e\udde1\ud83d\udc3e\ud83e\udde1— Bethany Doolin\ud83d\udc9cAggie\ud83d\udc08 (@Bethany Doolin\ud83d\udc9cAggie\ud83d\udc08) 1696231482
@palashp40616755 Oh the poor thing! She must have been terrified.\n\nBut I'm so very glad she's been found safe and returned to you.\u2764\ufe0f Hearing this made my night.— Khashoggi\u2019s Ghost \ud83c\uddfa\ud83c\udde6\ud83c\udf3b (@Khashoggi\u2019s Ghost \ud83c\uddfa\ud83c\udde6\ud83c\udf3b) 1696237190
@palashp40616755 I am beyond happy that you found your sweet kitty!! So sorry she was covered in fleas and dehydrated, but eating wet food again is a good sign. I will keep her in my prayers that she has a quick and full recovery. I was furious that this happened to you.— Etta 3363 (@Etta 3363) 1696232582
He also sought consequences for the Lyft driver who drove off with Tux.
"Also, now that I have her back, I want to nail the POS who stole her. I'm going to ensure that he goes to jail."
"F'king coward saw what was coming for him and left her on the side of the road."
"There's plenty of cameras around, he's not going to get away with this."
Users agreed there should be consequences.
@palashp40616755 I mean I\u2019m glad she\u2019s ok. But I\u2019d definitely still be suing that driver. There\u2019s no excuse for all this.— Hannah Cox (@Hannah Cox) 1696254869
@palashp40616755 I AM SO GLAD THEY FOUND HER!! THAT DRIVER NEEDS TO BE CHARGED FOR ANIMAL ABUSE!!!!— big molly media \ud80c\udd89 (@big molly media \ud80c\udd89) 1696267993
Lyft CEO David Risher responded to a tweet he was tagged in and explained he was made aware of the situation and the way his company handled the debacle.
“The initial response was awful," said Risher, adding:
"Since then, we've done a lot behind the scenes, but I know we haven’t communicated enough."
"We’re very focused on this and will keep the community up to date.”
When Pandey posted the good news update, Risher shared the post and wrote:
“Very good news. Thanks to all who pitched in.”
Very good news. Thanks to all who pitched in.— David Risher (@David Risher) 1696256389
Thank goodness the traumatizing experience ended on a positive note.