With so many options for nearly every product on the market, people have exactly zero patience whatsoever when a brand disrespects their time or money.
We hear a lot about brand loyalty. Be it through good customer service, solid products that always deliver, or admirable ethics, some companies manage to find their ideal population of consumers and match their values time and time again.
It's good for people and it's good for business: people feel good about what they buy, and companies keep earning revenue through all those purchases.
But the very opposite occurs as well. Brand disloyalty--or perhaps better called "brand hatred," given how outraged people can be--occurs when a company defies customer ethics or belittles them in some way.
Obviously, that's bad for business. And not just because that one person won't make anymore purchases. But because people appear to enjoy spreading the word about their vendetta against a corporation.
mememachine92 asked, "Redditors, what is your 'Never again' brand?"
Don't Mess With People's Cats
"Meow Mix. Stupid stuff had my cat throwing up red dye EVERYWHERE. I called customer support because I was concerned for my cat, and the lady hung up on me."
"Called again, got a manager, food was refunded and vet bills paid by them."
"F*** Meow Mix."
-- sugarhuney
Buying Advertisements
"Samsung for putting ads in the menu of my TV that I paid for" -- romeo_papa_mike
"I have a Galaxy Note 10+, I paid $1,400 for it and now it's got ads on it. When you open the native weather app there's a massive ad on top."
"Not like a tiny banner at the bottom, nope it's massive f**king ad in your face. For a phone you paid for."
"This is my 4th Galaxy phone and I promised myself I'm never ever buying another Galaxy phone." -- DekeKneePulls
Sometimes It's All About Quality
"La Choy Soy Sauce. How do you f*** up soy sauce? They give that sh** away for free at every Asian restaurant in America."
"I thought soy sauce was soy sauce... like table salt- the brand doesn't matter. It matters."
Fast Fashion
"Kohl's. I can't stand stores that always seem to have like a 40% off sale where their merchandise still seems overpriced."
"I bought a pair of jeans there that literally disintegrated in the washing machine."
Lifelong Opposition
"Walmart. They treat their employees like crap and donate to politicians I despise. My boycott has lasted so long it's a mancott." -- terrierhead
"I so wished I lived in a place where Walmart wasn't the only option!"
"Though I do feel like my local Walmart isn't as 'people of walmarty' as most people complain about." -- smiletorismile
Poor Taste
"Urban Outfitters. My wife and I went to Kent State University where the infamous event of 4 protestors of the Vietnam war were shot and killed by the National Guard."
"So about 4 years ago, Urban Outfitters put out a 'vintage KSU shirt' which was a shirt with KSU's logo and fake blood stains on it. I'm all for a good joke but this was just poor taste, not funny, nor did the shirt look 'cool' in any way."
"I never had any of their clothes but we did have some of their other stuff as decorations in the house. My wife was about to buy something else there for the house and we were both like 'wait, no, f*** them.'"
-- BondraP
Customer Review: Extreme Pain
"Garnier face/skin products Apparently I'm really allergic to something that only they specifically seem to use in their products."
"I can use anything from the drugstore- except Garnier. Instant chemical burns. It doesn't seem to matter 'what' product it is either. It all melts my skin in a very ugly way."
Publicly Ashamed
"Wells Fargo. F*** you Wells Fargo." -- ClarksCatCarl
"I remember seeing a billboard for Wells Fargo like 2016 or 17, saying 'We're recommitting to you,' and I remember thinking that's not a very good slogan. Like what, did they formerly commit to their customers and suddenly stop, LOL?"
"Then I heard about this massive scandal where they got caught screwing over their own customers, and it made a lot more sense. How badly do you have to screw up where even your advertisements are saying 'We promise we won't fuck you anymore?'" -- Black-Thirteen
Dime a Dozen
"Morphe makeup, such awful quality, got it as a gift and felt bad for the person who spent their money to buy it for me" -- sparklingYoongi
"Agreed, the eye shadow was tragic. I'm heading back to established name brand make up. Too much crappy makeup being pushed out by the make up influencer market and it isn't stacking up."
"No matter how much they push all their buzz words about how their products are better, they aren't." -- CybReader
Cheap in All Regards
"Frontier airlines. I don't care what the name of the cute animal on the side of the plane is."
"I'm not gonna overpay to sit on your bent metal cafeteria tray for 5 hours next to an addict while getting cussed out by your flight attendant."
Fat Cats
"Bank of America. Almost lost out on buying my home due to the incompetence of their mortgage department." -- jllauser
"Their mortgage department also had a major hand in collapsing the world economy in 2008." -- TrineonX
"It's not incompetence, it's profiteering. We had always paid our mortgage in person at our local bank. 2 days before it was due, on the 1st of the month."
"BOA bought 'em - nope, now you have to mail it in. AND we're going to sit on it for two weeks so that you get a late charge each month." -- seeteethree
Anti-Marketing
"Ashley Home Furniture. The furniture is cheap quality and cost way more money than it should."
"The customer service is complete sh** to. One of my moms friends sat in a chair outside the store to tell people not to be stuff from there."
"The company is that bad"
Convenient for Who?
"Ticketmaster should be much higher up. I know pretty much all concerts and plays are canceled due to COVID-19 but seriously f*** those guys" -- vicemagnet
"That dang service/convenience fee just because you bought online and have them sent to your email." -- I_Got_A_Big_Ol_Taz
"They have a serious monopoly. I remember in the 90s everyone protested them and stuff and then they just went back to doing the same exorbitant knock up sh**" -- runaway766
Some Boozey Sauce
"Postmates. They refused to give me my order because I didn't have ID, because the order contained alcohol. Fair enough, right?"
"Except the 'alcohol' was cocktail sauce. As in ketchup with horseradish in it."
"As in NOT F***ING ALCOHOL."
-- yttrium39
A Fabulous Scam
"Fabletics."
"They put a super sneaky agreement when checking out which automatically enrolls you to their 'VIP' programme where you pay $60 a month for NOTHING as far as I see it."
"I didn't realise that I had set up this agreement until a few months later, at which point I had paid Fabletics about $300 which I couldn't get back."
Noooooo Not the Puppies
"Hartz brand anything for pets. Flea medicine almost killed my cat and made him sick for 8+ months straight."
"Found out there's an entire victim's organization because Hartz brand stuff has killed so many peoples pets. Especially dogs. Don't do it. Just.... just buy the more expensive stuff and do your research first."
They Had One Job
"Durex. I now have twins." -- MeMakeWords
"Fo sure. I was born, too." -- callmebeets
"Durex suck pretty bad. Had to take plan B a couple times before we decided to just be done with that brand. Funny enough it was the Trojan brand that did us in. Currently 8 months pregnant due to a broken Trojan condom 😒" -- jebzz12
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